Shipping Options

Orders of in stock items received by 2pm EST are shipped same day, excluding weekends and holidays. Orders received after 2pm EST are shipped on the next business day. 

Coronavirus Updates: Express Shipping delivery is NOT guaranteed by UPS during Covid. Your delivery may take longer than usual to arrive for the time being, and we appreciate your patience.

 

United States

Shipping Method	Delivery Time	Cost
Standard Orders are shipped via DHL Ground Service to your local post office and delivered to your door by USPS	6-9 business days	FREE for orders over $40 $4.95 for orders under $40
Priority Orders are shipped via DHL Expedited Max Service.	4-5 business days	$7.95
Express Shipping We offer Express delivery in the United States via UPS. Saturday and Sunday delivery options are not available. Does not deliver to PO, APO/FPO boxes. Please note: all backordered items are shipped via Priority Service.	2 business days 1 business day	$14.95 $29.95
APO/FPO and US Territories No longer available.

 

Canada

Shipping Method	Delivery Time	Cost
Expedited Orders are shipped via UPS. Please note: all backordered items are shipped via Standard Service.	3-5 business days	$79.95
Standard International Orders are shipped via DHL Parcel Direct.	5-11 business days	FREE for orders over $70 $7.95 for orders under $70

 

International

Shipping Method	Delivery Time	Cost
Expedited Orders ship via UPS Worldwide Expedited. Please note: all backordered items are shipped via Standard Service.	3-8 business days	Starting at $69.95
Standard International Orders ship via DHL Parcel Direct	5-11 business days	Starting at $14.95

 

United Arab Emirates, Australia, New Zealand

Shipping Method	Delivery Time	Cost
Expedited Orders are shipped via UPS. Please note: all backordered items are shipped via Standard Service.	3-5 business days	$99.95
Standard International Orders are shipped via DHL Parcel Direct.	5-11 business days	$7.95 for orders under $70

Billing and shipping information must be the same for international shipments.

Customs Fees (if applicable)
Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. Freshpair is unable to predict or control customs charges as they are levied by the destination country.